We are actively looking for someone to join our client and work in Selecting and designing their new contact centre along with programe delivery of the new contact centre platform (still to be chosen) A Really exciting opportunity!
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life?
Our client is a charity helping millions of people solve their problems. We help anyone that contacts us across a huge range of problems from managing debts, to making complaints about faulty consumer goods, from employment issues to housing problems. As well as giving advice directly, we work to fix the underlying causes of people’s problems. We use the data and evidence gathered to advocate for changes to policy, regulation and business practices.
The things they build help make a real difference to millions of lives, you will be doing something really worthwhile.
BENEFITS * Travel Season Ticket Loan * 30 Days Paid Holiday (26 days annual leave and an additional 4 days) * Employer Pension Contributions * Onsite Fitness Facilities and Cafe * Open Plan Office * Cycle to Work Scheme * Competitive Salaries * On site and remote working available * Health Management Service * 24/7 Employer Assistance Programme
This is an exciting time as you will have an opportunity to assist in the direction of this important national charity as the team is scaled up . We have a number of exciting internally and externally customer-facing digital projects with opportunities for R&D Fridays and creative thinking.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic
(BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
Please be aware that our client is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
For more information Please forward a full CV along with availability to interview/start and salary expectations for initial feedback and a confidential chat.